University of Sheffield
Student Support App
The Student Help Kiosk featured categorised questions—addressing the 73% of students who previously struggled to find answers through a new search-first design.
Published: 1 March 2024
About University of Sheffield
The University of Sheffield's SSID team provides frontline student support, helping students access guidance and services throughout their academic journey. It acts as a central point of contact for wellbeing, administrative and academic-related support.
My Role
Contractor Product Designer
Timeline
2 months (Jan - Feb 2024)
Tools Used
Figma, Adobe XD, Miro, UserTesting
Project Type
Website
73% of students couldn't find answers. A search-first redesign changed that.
In 2024, I worked with the University of Sheffield's Student Support Team (SSiD). Through survey research and focus groups, I found that students—especially international students—couldn't navigate the existing system. I created page layouts, interaction states and a complete UI system built around search and subject-based discovery.
Note: Specific features and designs remain the University's intellectual property. This case study focuses on the design process using representative facades.