University of Sheffield
Student Support App
The Student Help Kiosk featured categorised questions—addressing the 73% of students who previously struggled to find answers through a new search-first design.
Published: March 1, 2024
About University of Sheffield
The University of Sheffield's SSID team provides frontline student support, helping students access guidance and services throughout their academic journey. It acts as a central point of contact for wellbeing, administrative and academic-related support.
My Role
Contractor Product Designer
Timeline
2 months (Jan - Feb 2024)
Tools Used
Figma, Adobe XD, Miro, UserTesting
Project Type
Website
73% of students struggled to find answers. Search-first design changed that. I designed a self-service support solution that prioritized search functionality and subject-based discovery, putting answers at students' fingertips.
In 2024, I designed a self-service support solution for the University of Sheffield's Student Support Team (SSiD). Through survey research and focus groups, I discovered that students—especially international students—couldn't navigate the existing system effectively. By prioritizing search functionality and subject-based discovery, I created page layouts, interaction states, and a complete UI system that put answers at students' fingertips.
Note: Specific features and designs remain the University's intellectual property. This case study focuses on the design process using representative facades.